Refund Policy

Personalized digital products

SOSLY answers and reports are created for one person and delivery begins shortly after payment confirmation. Completed and successfully delivered personalized products are generally final.

Delivery or technical problems

If a paid result does not arrive, cannot be opened or is materially incomplete because of a technical problem, email hello@sosly.app with the PayPal receipt. SOSLY will first attempt redelivery or correction. If the product cannot be delivered, a refund may be issued to the original payment method.

Request window

Contact SOSLY within 14 days of payment. Include the payment date, amount and PayPal transaction reference. Never send a password or full payment-card number.

Change of mind

Because automatic creation may begin immediately, a change-of-mind refund may not be available once the personalized product has been generated or delivered.